Over recent months many of us have been talking a lot about the impact the COVID pandemic has had on the adoption of digital ways of doing things in healthcare.
I say adoption rather than transformation because I have a view that we have not, by and large, transformed the way we deliver services or pathways. What we have done at a large scale is adopt ‘digital’ tools to replace physical interventions with virtual ones.
For many this has meant using the phone or virtual consultations as the first point of contact with a patient rather than a face to face appointment. While this is great it has not been a wholesale transformation of how we deliver our health and care services, rather it has been an understandable business continuity response to a pandemic. …